Refund Policy

SHIPPED CHICKS

We guarantee 100% live delivery of poultry paid for. Please examine the poultry at the time of delivery to be sure they arrived in good condition. Every effort will be made to replace your loss. For orders less than 14, we will reship replacements once. If there are any issues after that, we will need to issue a refund. PLEASANTLY PLUMP POULTRY PARTNERS MUST BE NOTIFIED BY PHONE OF LOSSES WITHIN 4 DAYS FOLLOWING THE HATCH DATE FOR THIS GUARANTEE TO BE VALID.

LOCAL PICKUP OF CHICKS

Pleasantly Plump Poultry Partners relinquishes all rights and responsibility to the new owner once live birds leave the facility. Live poultry once transported to another location could potentially pick up a source harmful microorganism; therefore, to prevent any type of cross contamination after poultry has left the facility no refunds or returns will be accepted once customers leave the facility with their live poultry purchase(s).

SHIPPED EGGS

We do not offer returns, refunds, or cancellations for hatching eggs. Because of the nature of shipping eggs THERE IS NO GUARANTEE ON HATCH RATES. Your hatch rate will be from 0%-100%. Please purchase only if you are willing to assume the risk of shipped eggs. Due to the nature of dealing with live hatching eggs and bio-hazard risks that could be associated, we do not accept returns on our hatching eggs.

Shipped eggs often travel across multiple states in a truck. A wide variety of things can happen along the way, all of which are beyond our control.

We allow up to 7 days in transit. If your eggs are in transit longer than 7 days, you may contact us, and we will send you a fresh set. If your eggs are delivered within 7 days we consider this to be normal and acceptable.

We ship eggs on Monday, Tuesday, and Wednesday so eggs don't sit in the post office over the weekend. We ship eggs through USPS, sent Priority Mail. All packages are insured through the United States postal service.

LOCAL PICKUP OF EGGS

We do not offer returns or refunds for hatching eggs picked up locally. Once the eggs have left our facility it is the customers responsibility to keep them safe from damage/breakage. As with shipped eggs THERE IS NO GUARANTEE ON HATCH RATES. Your hatch rate will be from 0%-100% depending on factors such as the quality incubator that is being used, the correct temp for incubation and the correct humidity. Please purchase only if you are willing to assume the risk of purchasing and hatching eggs. Due to the nature of dealing with live hatching eggs and bio-hazard risks that could be associated, we do not accept returns on our hatching eggs.